Frequently Asked Questions
feelz like you need some more info
What are the shipping options?
We send orders via verified carriers both within the Czech Republic and abroad. You will always see specific options and prices at checkout.
How long does delivery take?
Usually 2–5 business days from dispatch. For drops and limited collections, the time may vary slightly – we will let you know.
Do you ship outside the Czech Republic?
Yes. FEELZ travels. Available countries will be displayed when you complete your order.
How can I pay?
By card, online transfer, or other common payment methods. Fast, secure, without unnecessary hassle.
What if the size doesn't fit me?
It happens. You can return or exchange the goods within 14 days of delivery. It must be unworn and in its original condition.
How do I return or exchange an order?
Write to us at the email address listed in the contacts and we will send you simple instructions. No bureaucracy.
When will I get my money back?
We refund money within 14 days of receiving the returned goods, usually sooner.
What if the goods are damaged?
Get in touch as soon as possible, ideally with a photo. We will resolve it quickly and fairly.
Where can I contact you?
In the Contact section or via email. We respond as soon as we are online – we are not a robot.
Will there be more drops?
Yes. But not all items come back. If you want something, don't put it off.
